Marketing · Reviews
Reputation Management Services
Reputation Crew turns every finished job into a review request. More good reviews build trust and help you show up higher in local search. It’s one of the services we set up and run for home-service businesses doing $1 to $10 million a year.
15 minutes with Devin. Free.
At a glance
No. 1
Asks every time
Sends a review request after every finished job.
No. 2
Hears problems first
Gives unhappy customers an easy way to reach you directly.
No. 3
Every platform
Google, Yelp, Facebook and the sites for your trade.
What it does
How it works
Good timing
Sends the review request right after the job is done, when the customer is happiest.
Catches problems
Spots unhappy replies and sends them to you, so you can make it right.
One-tap review links
Makes leaving a review easy with direct links to your Google, Yelp and Facebook pages.
Answers reviews
Replies to reviews with friendly, personal answers in your voice.
Asks for referrals
Asks happy customers who else they know, and follows up when they share a name.
Review reports
Shows how many reviews you’re getting, your rating over time, and how fast you answer.
Google Business Profile setup
Claim or create the profile, verify it, and fill every field: categories, services, service areas, hours, photos and booking link.
Job-site QR codes
QR codes for invoices, leave-behinds and trucks, so customers can leave a review on the spot.
Why it matters
Reviews decide who gets the call
People trust reviews. For a lot of homeowners, a stranger’s review counts almost as much as a friend’s tip.
A higher star rating wins the click over lower-rated shops in the same search.
Google pays attention to reviews when it decides who shows up in local search.
Questions
Common questions
- When does the review request go out?
- Right after the job is finished, when the customer is happiest — that timing matters more than the wording of the ask.
- What if a customer is unhappy instead of ready to leave a review?
- Reputation Crew spots unhappy replies and sends them to you directly, giving the customer an easy way to reach you before a bad experience turns into a public review.
- Which review sites does it cover?
- Google, Yelp, Facebook and the sites specific to your trade, with one-tap direct links so leaving a review takes a customer seconds.
- Does someone answer the reviews we get, or is that still on us?
- Reputation Crew replies to reviews with friendly, personal answers in your voice, so every review gets a response without it landing on your plate.
- Does it help with referrals too, not just reviews?
- Yes. It asks happy customers who else they know, and follows up when they share a name, plus Google Business Profile setup (claiming or creating the profile, categories, services, service areas, hours, photos and booking link) and job-site QR codes for invoices, leave-behinds and trucks.
- Why do reviews matter for how many calls we get?
- A stranger's review counts almost as much as a friend's tip to a lot of homeowners, a higher star rating wins the click over lower-rated shops in the same search, and Google pays attention to reviews when it decides who shows up in local search.
Part of a bigger plan
Good reviews make every other dollar work harder
Reputation Crew builds your reviews. Share your goal and existing workflow on a free fit call. We’ll discuss the fit and the next step before scoping the work.
Free AI & Growth Fit Call
Start building your five-star reputation
Book the free 15-minute fit call and Devin will show you how reviews fit into the rest of your plan.
15 minutes with Devin. Free.
Implementation quoted to scope. Ongoing growth starts at $5,000/mo.
Prefer we reach out?
What do you want to grow, fix, or launch?
Tell us about your business goal. Devin will reach out to discuss the fit and the right next step.
Implementation projects are scoped individually. Ongoing growth engagements start at $5,000/mo; media spend is passed through at cost.