Privacy Policy

Introduction

QuantumCrew.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI workforce solutions for home service contractors.

Information We Collect

Information You Provide

We collect information you provide directly to us:

• Contact information (name, email address, phone number, business address)
• Business information (company name, industry, service areas)
• Account credentials and preferences
• Customer data you input into our AI systems
• Communications with us and feedback

Automatically Collected Information

When you use our services, we automatically collect:

• Usage data (features used, time spent, interactions)
• Device information (IP address, browser type, operating system)
• Call and text logs (for managed communications and CRM automation services)
• Analytics and performance metrics

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI services
• Process your calls, texts, and customer communications
• Improve and personalize your experience
• Send you service updates, technical notices, and support messages
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, customer support)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a machine-readable format

To exercise these rights, contact us at ai@quantumcrew.ai or book a call.

SMS / Text Messaging Program (A2P 10DLC)

When you opt in to receive SMS messages from QuantumCrew.ai by checking the consent box on a form, providing your number during a booking, or texting us first, you agree to receive customer care, conversational, and marketing/promotional text messages from QuantumCrew.ai at the mobile number you provide. Messages may be sent using automated technology. SMS consent is optional and is never a condition of purchase.

• Program description: Customer care, conversational, and marketing/promotional messages — appointment reminders, follow-ups on consultations and inquiries, service-related updates, account notifications, and occasional offers, promotions, and marketing communications related to QuantumCrew.ai services.
• How to opt in: You can opt in by (1) checking the SMS consent box on a form on our website, (2) providing your number and verbally agreeing during a scheduled call, or (3) texting QuantumCrew.ai first. The SMS consent checkbox is separate from, and not required to accept, our Terms and Privacy Policy.
• Message frequency: Message frequency may vary.
• Cost: Message and data rates may apply, depending on your carrier and plan.
• Opt-out: Reply STOP to any message at any time to unsubscribe. You will receive a one-time confirmation that you have been opted out.
• Help: Reply HELP for support, or email ai@quantumcrew.ai.
• Carriers: Carriers (including but not limited to AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages.
• Consent is not a condition of purchase of any goods or services.
• No third-party sharing for marketing: We will not share or sell your mobile phone number or SMS opt-in data with third parties or affiliates for their promotional or marketing purposes. The only parties with whom we share your mobile number are the SMS/messaging service providers and aggregators that help us deliver these text messages — and only for the sole purpose of delivering them. No mobile opt-in information is shared with any other third parties.

Sample Messages

• "QuantumCrew: Hi {Name}, thanks for reaching out! This is {Rep} from QuantumCrew.ai. When's a good time for a quick 15-min call this week? Reply STOP to opt out."
• "QuantumCrew: Reminder — your AI strategy call is tomorrow at 2:00 PM AZ. Reply C to confirm or R to reschedule. Reply STOP to opt out."
• "QuantumCrew: Your custom AI plan is ready to review. Link: https://quantumcrew.ai/plan/abc123 Reply STOP to opt out, HELP for help."
• "QuantumCrew: This month only — free AI growth audit for home-service shops ($500 value). Grab a slot: https://quantumcrew.ai/audit Reply STOP to opt out, HELP for help."

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: